CLAIMS

Since the beginning of our relationship in 2012, allinsure has been a true advocate for our business particularly through their claims management services. In 2016, for example, a severe hail storm swept through our area and damaged 64 of our new and used caravans. It was a catastrophic event, but Tate and the allinsure team were onsite within just hours to walk us through the process and put us at ease. There were a number of obstacles to overcome and allinsure’s intricate knowledge ensured we received every entitlement available under our insurance policy. Needless to say, the outcome was outstanding and to date is one of the only successful Hail Damage claims any Jayco Dealership has had. We highly recommend allinsure as a key business partner.

TRAK Building Group first partnered with allinsure in 2016, off the back of their intricate knowledge of our industry and the time and care they took to understand our business. They now manage not only our business insurance portfolio but also a number of our personal insurance needs, including our private Boat Insurance. In November 2018 I was involved in an accident which saw my boat run aground and suffer extensive damage. Initially, our insurer decided to deny our claim, however through their hard work, intricate knowledge of the policy and the Insurance Contracts Act, Tate and the allinsure team had our insurers’ decision overturned and our claim accepted. The level of professionalism, knowledge and advocacy allinsure demonstrated to our position was unbelievable and is a service we consider money can’t buy.

When I was first introduced to allinsure we were still insured through an international broker, but we’d recently had a fire claim that was at a total standstill. Peter Chamberlain from allinsure dropped everything and came in for a chat – it was so reassuring to have someone care about our situation, especially since we weren’t even his client at the time. Peter helped us through a very difficult and frustrating period and assisted us in achieving the best possible outcome for our business. To this day they continue to take the time to explain everything in detail so we can make informed decisions about which risks to insure. Their customer service is exceptional and I’d highly recommend Peter and this team.